Adult A. Student

University of Phoenix Online
Senior Financial Services Manager
astud@uop.edu

March 2004-Present.

Senior Financial Services Manager: University of Phoenix Online.

  • Supervising the Admissions, Quality Assurance and Shared/Transferred and Employee-Student teams.
  • Owner of two process improvement committees.
  • Project member of system enhancement team.

March 2004-Present.

Senior Financial Services Manager: University of Phoenix Online.

  • Supervising the Admissions, Quality Assurance and Shared/Transfered and Employee-Student teams.
  • Owner of two process improvement committees
  • Project member of system enhancement team.

June 2001- February 2004

Financial Services Manager: University of Phoenix Online.

  • Maintaining A/R and team performance at "Exceeds expectations" levels.
  • Managing a staff of 12-19 personnel.
  • OWEB development team,
  • Contributing member of FY04 Project.
  • Develop process improvements for staff and managers.
  • SOP recommendations and implementation committee.
  • Developmed and enhancemed spreadsheet and data tools.

    		•

    November 2000- June 2001/P>

    Financial Intake Specialist: University of Phoenix Online.

  • Clearing and processing of all paperwork with speed and accuracy.
  • Efficiently processing financial aid paperwork, according to Dept. of Ed. Regulations.
  • Ensuring financial clearance of students and setting of proper expectations.
  • Providing students with superior customer service.
  • Training and mentoring new employees and team members.
  • Supporting enrollment teams with admitting students.

    		•

    September 1997- November 2000

    Assistant Manager: B. Dalton at Garden City, NY and Paradise Valley Mall, AZ.

    Job involved:
  • merchandising and selling,
  • payroll and cost accounting,
  • scheduling and ordering,
  • task assignments,
  • customer service,
  • interviewing, hiring and training new employees,
  • being responsible for exceeding daily, weekly and quarterly sales goals.

    • Other Experience:

    		 

    January 1996-December 1996

    President - Spectral Entertainment Board

  • Presided over executive board meetings.
  • Motivated and monitored executive and general members.
  • Represented Spectrum at official meetings.
  • Guided members in making important decisions.

    		•

    January 1996-
    May 1996

    Freedom Fest '96 Production Manager

    • Hire stage, sound, and generator companies.
    • Meet with school officials to secure support for show.
    • Recruit and train production staff.
    • Supervise set-up and strike of equipment.
    • Ensure smooth running of show in every facet of production.

    May 1994- September 1994

    President- Concerts Unlimited

  • Delegated responsibilities to other executives.
  • Booked talent for shows and reviewed contracts.
  • Organized budgets and expenses.
  • Presided over executive and general meetings.

    		•

    Education:

    Sept '03-Present

    		 University of Phoenix Online- MAED/AEDL (near complete)

    Jan '00-June '03

    		 University of Phoenix- Bachelors in the Science of Business/Management

    Jan '95-Dec '96

    		 State University - Music/Business

    Jan '92-Dec '94

    		 New Community College - AA Humanities

    Awards:
    • "Untouchable" Award June 2001
    • Enrollment Support Award: February, 2001
    • JFK Scholarship NCC
    • Leadership Scholarship NCC.
    • Who's Who at Nassau Community College

    Skills:
    • General computer proficiency
    • Proficient with Excel, MS Word, Outlook, and PowerPoint
    • Classes in Internet and Intranet computing and web page design
    • Programming using Pascal and V Basic
    • Inventory and accounting spreadsheets

    This resume is sufficient. It uses a table for layout, but there are a few design elements that could be improved, and some that are actually distracting.

    The textured background is actually distracting. It makes it hard to read the text in places.

    The left hand column would look better if the text in the cells was top-aligned, rather than middle-aligned. There are different font faces used, which is ok, but let's look at what it might look like if we correct some of these design issues.

    Improved Resume